DTMF Menu

The 'DTMF Menu' building block empowers you to offer callers a menu of choices. As an admin, you have the flexibility to select from two input methods tailored to your users' preferences and needs:

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DTMF: The DTMF method exclusively employs DTMF (Dual-Tone Multi-Frequency) input, providing callers with a specific interaction mode that does not include the option to utilize ASR (Automatic Speech Recognition).

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DTMF with Speech: The DTMF and Speech method offers callers a versatile communication experience, providing two distinct options for interaction. Callers can choose to use DTMF (Dual-Tone Multi-Frequency) input, allowing them to enter information or make selections using the keypad on their phone. Alternatively, callers can take advantage of the ASR (Automatic Speech Recognition) capability, enabling them to interact with the system by speaking naturally. This flexibility empowers callers to engage with the system in the manner that best suits their preferences and needs.